Customers provisioning their own hardware devices should be aware that a special dial plan is needed to use our service effectively. Without the correct dial plan you may experience delays of up to 20+ seconds before hearing a ring tone when making outbound calls. The following dial plan is effective on all Sipura and Linksys* devices.

The correct dial plan to use is: (Important: Copy and Paste these into one string with no spaces or line breaks)

The entire string above should be pasted into the dial plan box as one line. After you save the update, the delay problem should be resolved immediately.