Unfortunately, transferring your number can take up to 6 weeks to
complete. Once you submit the necessary paperwork to us, a porting
request is submitted to your current phone company within 1-2 business
days. From there, it ultimately depends on how fast your current phone
company can process our request and release your number to us. Your
current phone provider may reject or delay our porting request for
these reasons:
- Pending balance owing
- Name or address
mismatch (must match exactly as it appears on your phone bill)
- Contract obligations
- Associated features such as ADSL, Distinct Ring, Additional numbers
Article ID: 61, Created: 2/6/2014 at 5:30 PM, Modified: 2/6/2014 at 5:30 PM